Refund and Return Policy

 

📦 Refund and Return Policy

Refund and Return Policy


Our return policy lasts 30 days from the date of delivery. After this period, unfortunately we cannot offer a refund or exchange.
Some countries may have additional rights according to local laws.

       

      .  Right of Withdrawal (European Union)

If you are in the European Union, you have the right to withdraw from the purchase within 14 calendar days of receipt, in accordance with the EU Consumer Rights Directive (2011/83/EU).

Conditions:

1- The product must be unused.
2- In its original packaging.
3- You must notify us within the deadline.

After notification, you will have a further 14 days to return the product.

     

  1. Refund Eligibility

To be eligible for a return:

The item must be unused and in the same condition as when it was received
It must be in the original packaging (when applicable)
          

      . Ineligible Products

We do not accept returns of:

1- Personalized or custom-made products
2- Intimate or hygiene items
3- Sale items (except defective items)
4- Gift cards

  1. Items with Issues

We offer a full refund or free replacement in the following cases:

1- Defective product
2- Product damaged during shipping
3- Incorrect product received

Notify us within 7 days of receipt.
Send evidence (photo/video).

Possible solutions:

Full refund.
Free reshipment.
Store credit.

In these cases, it may not be necessary to return the item in some situations (evaluated on a case-by-case basis).

  1. Refunds (if applicable)

After approval:

The refund will be processed using the same payment method
The timeframe may vary up to 10 business days., depending on the provider

📌 International purchases may be subject to currency exchange rate fluctuations or bank fees beyond our control.

  1. Delivery Delay or Failure

If the order is not delivered within 60 calendar days after shipping:
The customer may request a full refund or reshipment

  1. Cancellations

Orders may be canceled:
Before shipping: full refund
After shipping: follow the return policy

  1. Return Costs

    The customer may be responsible for return shipping costs, except in cases of error or defect
    Shipping costs are non-refundable

  2. Partial Refunds

May occur when:
Returned product is not in its original condition
Order returned due to incorrect address or not collected


. Return Process

To begin:
1- Contact us: [support@refugioconfiavel.com]
2- Provide:
3- Order number
4- Reason
5- Evidence (if applicable)

After approval:
You will receive the supplier's or logistics center's address.
The customer is responsible for shipping, except in cases of our error.

⚠️ As we work with international suppliers, the return address may be in another country.

  1. Contact

For requests, please contact the store’s support email. [support@refugioconfiavel.com]

   
Sincerely,
RefúgioConfiável Store.